Contact us
NAYAN NV and American Tourister welcome your questions and comments. Please select your question.
I would like to order a Spare Part or I need to repair my luggage.
Visit our service website Support & Go to order spare parts for your American Tourister product. Please make sure you have the full product code, which you can find on the warranty card or on a label inside the product. Please note that for some (older) collections we may no longer have parts available.
I would like to contact customer service regarding my online order.
Contact Customer service
Office Hours:
Monday-Friday: 7.15 AM till 12 AM - 1 PM till 5.00 PM
Please mention your order number or account number that you received while placing an order in all correspondence.
FAQ:
Q: Can I order a product that is not offered online?
A: No, not at this moment.
Q: When will my order arrive?
A: Please login into your account center to view the shipper's tracking number or refer to your shipping notification email.
Q: How do I return my suitcase?
A: Please go to our Returns page for detailed instructions.
I would like to contact someone regarding business gifts.
To contact us by email:
FAQ :
Q: Where can I find the full catalog?
A: Please download our most recent catalog here.
I have an American Tourister product and I have a question.
Repairs:
We recommend that you have a American Tourister Authorized Repair Centre repair your luggage, as we know that your case will be properly cared for. While any qualified luggage repair facility can care for your luggage, only American Tourister Authorized Repair Centers are authorized to do warranty repair work. To locate the nearest Repair Centre, please click here.
Please read our section on repairs on the FAQ section for detailed instructions.
Spare parts:
Visit our service website Support & Go to order spare parts for your American Tourister product. Please make sure you have the full product code, which you can find on the warranty card or on a label inside the product. Please note that for some (older) collections we may no longer have parts available.
American Tourister UK address:
5 The Square, Stockley Park,
Uxbridge, Middlesex, UB11 1ET
I would like to report a product safety issue.
Please contact us via this postal or email address, or fill in the form below.
Samsonite Limited
5 The Square, Stockley Park
Uxbridge, UB11 1ET
UK
product.safety.europe@americantourister.com